Our vision is to be the pre-eminent insurance company in the Eastern Caribbean region, acknowledged as a leading contributor to the business and wider community and universally recognised as a secure and stable company whose business activities are underpinned by sound values.
Treating customers fairly is a core principle of our Company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.
Central to this ethos is our commitment to providing clear and concise information, free of "jargon" and written in plain English.
Your feedback is important to us. We want to know whether your experience of us lives up to your expectations.
If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.
You can be confident that you are dealing with a firm which holds the fair treatment of our customers as central to our corporate culture.
Products and services marketed and sold in the retail market are designed to meet your individual needs.
You are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where we offer advice you, the advice is suitable and takes account of your individual circumstances. We provide you with products that perform as we have led you to expect, and the associated service is of an acceptable standard.
You will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint. We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.
The purpose of insurance is to meet genuine claims promptly and in full. It is our philosophy that genuine claims should be processed and paid with excellent customer service.
We thank claimants for supporting us with the process of validating and quantifying claims through to settlement.
TDC Insurance is a fully owned subsidiary of the St. Kitts Nevis Anguilla Trading and Development Company Ltd (TDC Group), a large regional trading group with a wide range of business interests.
Insurance and financial services in St Kitts and Nevis are regulated by the Financial Services Regulatory Commission (FSRC) established under the Financial Services Regulatory Commission Act, No. 22 of 2009. The FSRC requires that holders of an insurance license comply with certain minimum requirements:
TDC Insurance has paid up share capital that exceeds the regulatory requirements of the existing Act and expected requirements under the Uniform Insurance Bill.
TDC Insurance retains adequate liquid funds to meet reasonably foreseeable liabilities.
TDC Insurance substantially exceeds the minimum solvency margin.
TDC Insurance deposits a substantial proportion of the Company’s assets with the Registrar to satisfy the statutory requirement. These funds cannot be accessed without specific approval from the Regulator.
In addition to the catastrophe reinsurance cover, TDC Insurance prudently reserves for outstanding claims in respect of its unexpired policies.
The seeds were sown when TDC operated as an agent for INA and Capital Life in St Kitts and Nevis in the 1980s. On 24th July 1987 TDC established its own independent insurance business and named it St Kitts Nevis Insurance Company (SNIC). Under the direction of Austin ‘Gary’ Da Silva (1987-2000), Nesta Seaton-Clark (2000-2008), Carl Thompson (2008-2017) and Evon Rogers (2017 on) the Company has flourished into today’s thriving insurance business. In 2016 SNIC was renamed TDC Insurance.